Refund policy

Returns

Because our products are made to order, we do not accept returns or exchanges unless there is an issue with your order.

If your order arrives damaged, defective, or there is another issue with your order, please contact us at 208needlepoint.com within 7 days of delivery. Please include your order number and photos of the issue so we can determine the best way to make it right.

Custom Orders

All custom canvases are final sale and cannot be returned or exchanged. Because custom canvases are made specifically for you, we are unable to accept returns due to changes of mind, incorrect selections, or other personal preferences.

If there is an issue with a custom canvas that is the result of an error on our part or damage during shipping, please contact us and we will work with you to resolve the issue.