Shipping policy

Shipping Policy

We’re so excited to get your order to you!

Processing & Shipping Times

All orders are made to order and carefully prepared by our team. Orders will ship within 1-2 weeks of being placed (not including custom orders).

Once your order ships, you’ll receive an email with tracking information. Shipping times will vary depending on the shipping method selected at checkout.

Please note that custom orders have different production timelines. The estimated production time will be provided when your custom order is confirmed. Shipping time begins once your custom order is completed.

Shipping Rates

Shipping rates are calculated at checkout based on your order and shipping location.

We currently ship within the United States.

Tracking

Once your order has shipped, you’ll receive an email with your tracking information. Please allow up to 24–48 hours for tracking information to update.

Delayed or Lost Packages

Once a package has been shipped and is in the possession of the carrier, we are not responsible for delays caused by the shipping carrier.

If your package appears to be lost or has not been delivered within the expected timeframe, please reach out to us at 208needlepoint.com and we’ll be happy to help however we can.

Incorrect Shipping Addresses

Please make sure your shipping address is correct before completing your order. If you realize you entered an incorrect address, contact us as soon as possible. We’ll do our best to update it before your order ships.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply to resend the package.

Questions?

Have a question about your order or shipping? We’re happy to help! Reach out to us at 208needlepoint.com